1. Price Protection Guarantee

If you find the same model year new Volvo for less within three days, Don Beyer Volvo will pay you the difference or buy your vehicle back. Obviously, you must actually buy a new Volvo from Don Beyer Volvo to qualify for the Price Protection Guarantee. This offer does not apply to changes in the manufacturer programs or incentive changes from month to month.

4. The United Nations
We are proof of the demographic revolution all around us. Of our 290 employees, only 63% were born in the United States. 22 are from El Salvador, 10 from Peru, and four from Afghanistan. Our countries of origin number 39, perhaps the most interesting being Nepal. New Americans are among the hardest workers anywhere, each intent on realizing the American Dream in this generation.

5. Myspace is Yourspace!
OMG! U have got to c donbeyervolvo.com! We were n00b’s 2 the internet a few years ago, but now we have a gr8 website! U can see our entire new & used inventory, make a service appointment, view all of our specials, some of which will make u lol, and learn all about Don Beyer Volvo. FYI: u can even chat live online and enter to win $100,000. I’m not jk! Kwim? Ttyl!

6. A Family Business
There are 11 family members working full time in our family business (who else would employ them?) While we dislike nepotism, we value talent and a strong work ethic. So far, the third generation seems smarter and more entrepreneurial than the second – and all have been raised with an open spirit and a servant’s heart.

8. Award Winning Radio
If you can call it that! From puns, to malapropisms, to alliteration & illiteration, to oxymorons; we have done our best to butcher the English language while promoting our dealership & products on the radio for over 25 years. We have done this so well we have won the monthly local broadcasting award more times than any other advertiser --- semicolon! We have even produced a CD of our best/worst spots from over the years and it’s yours for free and comes with an optional barf bag.

10. Humor
All you who believe in telekinesis, raise my hand! OK, maybe you have to be here. If you could listen in on a manager meeting, or sales training, or just the conversation with a new prospect, you will be struck by the abundance of laughter. We like going to work to have fun. Our father’s standard question to every service customer was, “Was that your car that fell off the lift today?” Sometimes he got a laugh.

11. Largest Parts Inventory in the World
We keep our parts in stock, not Stockholm! We have more genuine Volvo parts than any other dealer (Over $1,250,000 invested!) and one of the largest Volvo parts wholesale operations in the universe. The chance that we have the part you will need is greater than 99% -- and the other 1% should be delivered the next day.

12. Industry Leaders
We have committed to giving back to the car business, to keep making it better for all consumers. Various family members have served as Chair of the American International Auto Dealers, Chair of the National Volvo Retailer Advisory Board, Chair of the National Volvo Dealer Council, and on the boards of the Washington Area and the Virginia Auto Dealers Associations. This has meant too much time in windowless hotel meeting rooms, but all for dealerships that better meet your needs.

13. Free Loaner Cars
When you can’t afford to wait around and a limo ride to the mall (yes, we can do that, too) just won’t cut it, grab a loaner car while we service your Volvo. Simply request a loaner when scheduling your appointment. We’ll have a nice, clean vehicle waiting for you.

15. Volvo-certified Body shop
Located just south of our Alexandria Volvo store, the Beyer Collision Center is Don Beyer Volvo’s full-service, Volvo certified body shop. Whether it’s just a scratched bumper or the kind of dent you can’t hide behind an elephant, our certified repair team will bring your Volvo (or non-Volvo) back to life, unscarred.

16. What Our People Think
Every two years we hire a human resources company to survey every one of our employees (many take the survey in Spanish). With strict anonymity and confidentiality, they tell us what they really think of their boss, their pay, work conditions, and more. The results give us the roadmap to keep improving our stores.

17. Ideal Model Mix
We’re not talking about Heidi Klum, Tyra Banks, & Cheryl Tiegs. We’re talking about the Don Beyer Volvo new car inventory! -- the largest (sometimes 300 units) and most beautiful selection of Volvo models in the Mid-Atlantic. We have developed a sophisticated formula to make sure we stock the models & colors people want to buy.

20. The Fittest
Don and Nancy Beyer opened our original store on November 1, 1973. Richard Nixon was President. Too many of you reading this were not yet born. We have survived six recessions, eight presidential elections, the deaths of Elvis and Dale Earnhardt, the invasion of Grenada, and the last Volvo 240. Darwin would approve.

26. They Just Won’t Leave!
15% of our full-time associates have been with Don Beyer Volvo for more than 10 years. Across the country, 70% of car salesmen turn over every year – our average is closer to 7%. We work hard to lose very few employees. The longer a technician, or service advisor, or sales guide stays, the more able they are to help you expertly the first time. And it sure makes the stores feel more like family.

27. Free Safety and Emissions Inspections
Enjoy spending the last day of the month waiting in line at the gas station to get your vehicle inspected? Then read no further. For the rest of us…Buy or lease your Volvo from Don Beyer Volvo and we’ll complete your Virginia Safety and Emissions Inspections-every year, anytime of the month, FREE.

29. High-frequency wireless local area network?
We have installed WiFi in all of our facilities for your convenience. All you need to do is reboot you laptop, start up in safe mode, and enter the following password: Iwillbuyanewvolvofromdonbeyer, and you are set to go! J/k! Just double click on your internet icon and you will be launched into cyberspace! How grande is that?

30. Ten Foot Rule
Smile at anyone and everyone within 10 feet. OK, we stole the idea from W&L, but it fit our culture so well. We lose a deal occasionally, sometimes we don’t fix your car, and we will not ever be perfect. But we really can be friendly and welcoming in all our work with you.

31. Four Convenient locations
From the Shenandoah River to Mount Vernon, Don Beyer Volvo’s four locations make life in a Volvo easy for you. Buy your Volvo in Winchester, have it serviced in Alexandria -- it’s all good! Pick up your water pump in Dulles, have it installed in Falls Church – no problema.

32. 3K Fun Run.
Every Memorial Day for 26 straight years Don Beyer Volvo has put on a 3K Fun Run. The 2007 race drew over 4,000 runners of all ages from the local communities and everyone that finishes the race gets one of our famous Fun Run T-shirts. These shirts, which sport a new design and color every year, have been seen all over the world and on national television. Do you have one?

33. Do-it-Yourself Shop Days
If you’re the gal or guy who likes to get your hands greasy and really see how things work, we open our Falls Church and Alexandria shops open a few times every year. Come work on your own Volvo, with a little supervision from our Certified technicians. And if you want to apply for a job…

34. Author Series
What do Edward P. Jones, Andre Dubus, Lynn Cox, Joe Finder, David Robbins, and Sharyn McCrumb all have in common? Besides all being best selling authors, each of them has been one of our featured guests in the Don Beyer Volvo author series. We invite our customers to join us twice a year to listen to, learn from, and meet some of America’s best writers. Who is your favorite?

35. Scheduling Ease–Online or by Phone
A B C, Its easy as 1 2 3, as simple as do re mi, A B C, 1 2 3 baby you and me. Just go online to donbeyervolvo.com, choose a location, and choose the day and time for your service appointment. You can even schedule a loaner car. If you prefer to talk to someone you can speak with one of our super-friendly appointment coordinators 6 days a week.

38. A Healthy Workforce
Every year, Inova Hospital nurses come to the stores to do blood pressure, cholesterol, blood sugar, and even prostate PSA checks (as needed) for every employee. And every year, we send one or two folks straight to the emergency room, and another half dozen to their physicians. But we also keep getting thinner, healthier, with fewer smokers and much less fast food.

41. New Paradigm
We commit at least one-third of our marketing budget to the customers we already have – you! We hope for Zero Defections – we grow as long as you keep buying Volvos. Free details, free oil changes, big labor discounts, and more – all to make you feel appreciated.

42. Open Door Policy
We can’t run, we can’t hide, you would find us anyway. Actually, we want you to find us. Don Beyer Volvo’s owners and managers are at the dealership, each and every day. The same open door policy we have for employees we have for you. Whether it’s words of praise or advice, we appreciate what you have to say.

43. Volvo and ASE-Certified Technicians and Advisors
This ain’t the Volvo your schoolteacher drove! A lot has changed in automotive technology over the years. Long gone are the crank windows and simple carbureted intake systems. Now, we’ve got ABS, DSTC, CEMs, DEMs. Long gone are ring and lube jobs. It takes a lot of training to work on today’s Volvos. Don Beyer Volvo employees commit to becoming fully ASE and Volvo certified. It’s not a quick and easy process, but we want our team to fix your Volvo right, the first time.

44. No Added Dealer Mark Ups
Many dealers will add thousands of dollars to the price of a new car calling it “Added Dealer Mark Up” or “Dealer Profit”. At Don Beyer Volvo we never add these kinds of charges. We will never ask for more than MSRP even on the hottest selling cars in our inventory.

46. Top Volvo Sales Guides in the Country
No slouches in the Sales Department, either! Don Beyer Volvo boasts having the # 2 and # 3 Volvo sales guides in the country, with a combined 30 years Volvo sales experience. Just like our technicians, every Don Beyer Volvo sales guide must complete thorough in-house and factory training before helping their first customer.

47. Saturday Service
If you prefer to have your Volvo serviced on a Saturday, it’s only an e-mail or phone call away. Got free time on Saturday morning? Knock out that oil change! We can take care of most Express Service requests (and more) on a Saturday. Either set up an appointment or call us that morning.

19. The Unlimousime---Helig Kossa!
What must it feel like to be the Swedish Ambassador? The closest most of us will ever get is to ride in the Don Beyer stretch Volvo limo. We will take you to the metro, home, or your office all day long, and in the evening pick you up at the Metro. “The smoothest ride of my life!” Dag Hammarskjold.

23. Volvo Express Service
Your Volvo should require very little in the way of service, and most of it can be performed while you wait. Our fully staffed Express Service departments can handle everything from state inspections, to blown tail lamp bulbs, to scheduled maintenance services. Come take advantage of our spacious waiting rooms, grab a cup of coffee (or green tea), and let us handle the rest. We’ll have you in and out of here in a jiffy.

40. Accident Avoidance School
Once a year we invite our customers to an accident avoidance school at Summit Point Raceway in nearby West Virginia. Throughout the day, Don Beyer Volvo owners are instructed by professional drivers in the skills of threshold braking, skid control, high speed slalom, and much more.

39. Annual Art Show
Each year Don Beyer Volvo sponsors & hosts the Annual Falls Church Arts Show. This event draws hundreds of visitors each year to view the artwork of over 45 artists. Their works ranges from oil paintings, to watercolors, to sculpture, and even photographs. You can even buy them if you have the monet.

24. Integrity
Dinners growing up were free-wheeling conversations. At the heart of them all was the ideal: always do the right thing. Without honesty, we have nothing left. We have always wanted all our folks to come to work every day confident that they would be rewarded and respected for their integrity. This is the only way to live.

28. Customer Intimacy
Our founding principle is to be the best in the nation at customer intimacy – to understand what your auto needs are, to be good listeners, to be aware when any transaction or relationship goes awry. We know that we only achieve this by being the most proficient at employee intimacy. This alone will make us profitable and fulfilled – and has kept 40,000 sales customers happy over more than three decades.

45. DC Velo Cycling Team
Don Beyer Volvo is the proud sponsor of the DC Velo Cycling team, one of the nation’s premier amateur road bike clubs. Home to several past and present national and mid-Atlantic champions (as well as DC Mayor Adrian Fenty), DC Velo takes pride both in its racing prowess and its charitable and community service work. For more info, visit our website or dcvelo.com

2. Our Reputation
We care deeply about how we are perceived in the community. Every time we ask our Volvo owners why they came to us, they tell us they were recommended by friends and neighbors. We try to make every daily decision to preserve our reputation for the long run.

7. We don’t call you during dinner
But we do care what you think about your recent sale or service, but phone surveys are something we could all do without. Instead, we use Survey Monkey, and we send you an Internet-based survey, to fill out whenever you want. We cannot solve issues we never learn about.

18. Our Community
Our kids think we are naïve to believe we can change the world. But we try, and encourage our employees to give back in some way. Highlights of our involvements include: Community Residences Inc, homes for adults with mental retardation disabilities; Jobs for Virginia Graduates, the state’s largest high school dropout prevention program; the Alexandria Community Trust; DC Campaign to End Teen Pregnancy; Father Jim Melson’s inner city ministry, Cornelius Corps; and many more. Little Leagues, too.

37. Environmental Ethic
Don Beyer Volvo is the first and only dealership in Virginia running on wind power credits. That’s not a bunch of hot air. We take loads of recyclable steel, cardboard, wood, and tires to the Fairfax Recycling Center every day. We even won Falls Church’s first Environmental Steward award.

3. Bid to Buy Appraisal Process
What did you do last weekend? Sit around the house, waiting for strangers to drop by and check out that Volvo you put up for sale? Sounds like fun. Why not let us in on the fun? We’ll perform a quick, honest appraisal of your Volvo, AND we’ll buy it from you, even if you aren’t yet in the market for a new one (and we won’t call to complain if the radiator starts leaking two weeks later).

9. Death, Taxes, and a Low Value on your Trade-in
We will teach you how to sell your trade-in, if you don’t want to just make it part of the purchase deal. Yes, it might be a hassle for you, but we will tell you our Best Practices for moving your old car. We want you to have the choice to sell it or trade it, as makes sense for you.

36. Public Art
The Farmer Slopping the Pigs was unveiled in May 1984 in front of Don Beyer Volvo. “What is the meaning of the sculpture?” is perhaps the most often asked question by our customers. “Our elemental desires are as greedy animals, pushing and squealing, but…in our family and community responsibilities, we stand over them, caring for them, so they will grow up healthy and heavy, and when Fall comes we butcher them: they will supply our children and our friends --- good meat on the table.” The sculptor, Richard Beyer

48. TDS: Swedish meatballs, anyone?
What better way to pick up your new Volvo than right from the Volvo factory in Gothenberg, Sweden? Volvo’s Tourist and Diplomat Sales program has been long regarded as the best in the industry. A few times year, for free, Volvo will fly you and your companion to Sweden, put you up in a first class hotel, chauffeur you to and from the factory, and yes, give you a Swedish meatball lunch – all just for paying about 8% less than MSRP for your new Volvo.

22. Awards
Some, but not all: Sports Illustrated Dealer of the Year; Time Magazine Dealer of the Year; Fairfax County Chamber of Commerce Citizen of the Year; Falls Church Business Person of the Year; Grand Award for Highway Safety, from the Highway Users Federation; the James Wheat Award for Service to Virginians with Disabilities; the Earl Williams Leadership in Technology Award; and the Falls Church Pillar of the Community Award.

49. It’s not hard to get along with somebody else’s troubles…
Just kidding, but we really do have the largest selection of pre-owned Volvos in the country. For years, we have been first or second in the nation in the number of used Volvos that we sell. We welcome you to take your prospective purchase to an independent mechanic before you buy. We all hate surprises. An experienced Volvo often may be the best value for your budget dollars.

14. The Great American Smoke Out
Nicotine is powerfully addictive, but 40 million Americans have quit smoking. Every November, we sponsor one brave soul who wants to quit – and get a ton of attention while trying. One year, we kidnapped a smoker and drove 19 laps around the Beltway. Last year, smoker John Altman spent 24 hours at the top of a flagpole, away from all cigarettes. One smoker at a time.

21. Free Car Wash
When we finish working on your Volvo, we top things off with a free car wash and vacuum. Hey, it’s gotta look good to run well. And if you want to take things to the next level, you can schedule a full detail with our service department. Our detail team can buff, shampoo carpets, steam clean your engine, or get rid of Thunder’s hair and Josh’s Cheerios buried deep under the seat.